Frequently Asked Questions (FAQs)
Take a look through our frequently asked questions
How do I set-up a BABB Account?
Who can use BABB?
Why use BABB?
How do I start a fundraiser?
Looking to start your own fundraising campaign? Click here for the full FAQ and guide on how to create a campaign, share it with your network, get it funded and, once completed, withdraw the BAX to your private wallet.
How do I top up my wallet?
What fees do you charge?
I forgot my password, what can I do?
When using the BABB, I get ‘Internal Server Error’ - what should I do?
I’ve got a great idea for BABB, can I submit product feedback?
I have a complaint, can BABB help?
One of our team will do what they can to resolve your issue just as soon as they can.
If you would prefer to register your complaint in writing, you can do so by sending correspondence to BABB, Level42, One Canada Square, London. E14 5AB.
BABB does everything we can to fix any issues, but in the event you are still unhappy with our response, you can defer any complaints to the Financial Ombudsman Service through their website, by telephone: 020 7964 1000, or by post by writing to: Exchange Tower, Harbour Exchange, London. E14 9SR.
BABB referral program
We greatly value personal recommendations. To recognise and reward successful referrals, BABB provides a ‘Referral Bonus’.
How does it work?
From this screen you can copy your referral code or send the code to a friend. In just one click you can share your referral code via WhatsApp, Facebook, Instagram or Email.
Your friends should use the Unique Referral Code as part of their registration.
How much money can I earn?
You will receive your bonus if your friend uses your code.
You could get up to a total of 39,005 BAX after your friend top-up their account with £10.
In more detail, you will receive:
- 5 BAX once your friend completes the registration.
- 1500 BAX once your friend completes the verification.
- 15,000 BAX once your friend deposits £5 worth of BAX.
- 22,500 BAX once your friend deposits £10 worth of BAX.
In addition, you will get a reward of 350 BAX per active friend per month for up to 12 months after the activation of their account.
This reward will be credited in your account at the end of each month.
A user will be considered active if they have completed a transaction (deposit, convert or withdrawal) in the last 60 days.
There is no limit to the number of friends you can refer, although we do reserve the right to adjust or change the referral program rules in the future.
Your friend or family member must apply using the code you share with them, and use it during the registration process.
Your friend will get 5 BAX as soon as their registration is completed.
This reward will expire if your friends do not complete the account verification process within the following 30 days.
Who can you refer?
Ask their permission first: please don’t spam. Before sharing the referral link with your friend or family member, you must ensure you have obtained their consent to receiving this type of marketing communication. Sending emails to people without consent is considered spam.
Promoting your referral code through the use of paid advertising on ‘BABB’ or BABB-related keywords is prohibited. This includes, but is not limited to, bidding or running ads on search brand keywords that include ‘BABB’ or similar variations and using ‘BABB’ branded terms in your ad copy, is not appropriate. Any promotional activity that you do in the context of this referral program, including the use of AdWords, needs to abide by the laws and regulation within the jurisdiction you are promoting it in. Referrers who violate these rules and engage in prohibited activities will have their referral codes deactivated and all referrals resulting from such activities become ineligible for referral payments.
We periodically check for duplicate or fake accounts and will not pay out referral bonuses on these accounts. Duplicate or shared financials will cause disqualification.
If you do not comply with these terms, you could lose your bonus and you will be excluded from participating in BABB Referral Programs in the future.