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  • BABB: Frequently Asked Questions


    Things to Know About Babb

    1. How do I set-up a BABB Account?

    That one’s easy – simply download Babb (iOS or Android), create an account, verify your ID and away you go!

    2. Who can use BABB?

    We’re on a mission to put an end to financial exclusion. As such, anyone with a smartphone who isn’t on a sanctions list and passes KYC can use the Babb Platform.

    3. Why use BABB?

    Simply providing a bank account isn’t enough to put an end to financial exclusion. The Babb Platform empowers users to do everything from storing and managing their assets to fundraising and donating to causes all over the world. Whether you’re sending money home or donating to a cause; with Babb more money to where it’s needed most.

    4. How do I top up my wallet?

    You can top up your wallet directly from your Credit/Debit card. Here’s a quick how-to video to show you the steps.

    5. What fees do you charge?

    Transparency is one of our core values at Babb and our fee structure is simple. Visit our Fees page for more information.

    6. I forgot my password, what can I do?

    Don’t worry. Simply click Login > Forgot Password in the Babb App and enter your email address. If we have your records, we will send you a recovery code.

    7. When using the BABB, I get ‘Internal Server Error’ – what should I do?

    From time-to-time we may be rolling out an update that will result in this error. If you receive the notification consistently, our support team will be happy to help if you send them an email: support@getbabb.com

    8. I’ve got a great idea for Babb, can I submit product feedback?

    Babb is working to create a platform that gives you everything you want, and more. As such, we’re always open to new ideas from our Babbians – simply send us an email with your ideas to product@getbabb.com.

    9. I have a complaint, can BABB help?

    We want to keep all of our users happy but mistakes can happen. In the first instance, we invite you to get in touch with our customer support team; you can email them directly: complaints@getbabb.com.

    One of our team will do what they can to resolve your issue just as soon as they can.

    If you would prefer to register your complaint in writing, you can do so by sending correspondence to Babb, One Canada Square, Level 39, London, Canary Wharf, E14 5AB.

    BABB does everything we can to fix any issues, but in the event you are still unhappy with our response, you can defer any complaints to the Financial Ombudsman Service through their website, by telephone: 020 7964 1000, or by post by writing to: Exchange Tower, Harbour Exchange, London. E14 9SR.

    Fees and Limits